All Dogs Go To Erinn

Terms and Conditions for Dog Behaviour and Training Services

By using our services, you agree to abide by these terms in full. Please read carefully before proceeding.

1. Our Services

1.1 Our services are provided by Erinn Govers, trading as All Dogs Go To Erinn Behaviour and Training, located at 27 Orchard Street, Aberdeen, AB24 3DA.

1.2 "You" or "the Customer" refers to the individual purchasing the services, as detailed on the invoice. By booking a service, you are agreeing to these terms.

1.3 After your initial inquiry, we’ll request details about your dog and the challenges you're facing. If we believe we can assist, we'll offer either an in-person or remote session.

1.4 To ensure the most effective session, we may request specific information, including video footage, prior to the meeting. Usually, there is no need to prepare your dog, though this can vary depending on the issue.

1.5 Our initial sessions typically last 3 hours (for Behaviour Support Packages) or 1 hour (1:1 Training Packages). Following the session, you’ll receive a summary within 48 hours, with a detailed report and behavior plan within 5 working days. Follow-up sessions are usually 1 hour unless otherwise agreed.

1.6 When purchasing a support package, we’ll agree on the most suitable schedule for sessions at the time of booking.

1.7 Remote support (email, WhatsApp, phone) included in your package is subject to a reasonable use limit: 3 hours for Behaviour Support.

1.8 A booking is confirmed only once full payment and a completed booking form are received. Confirmation will be sent by email.

1.9 Failure to pay the full amount or submit the booking form within 7 days of the invoice or 72 hours prior to the consultation will result in the release of your session slot for other bookings.

2. Payment and Pricing

2.1 Our prices are listed on the website. You can purchase single sessions or complete packages, which vary depending on the services provided. We will advise you on the most suitable package for your needs before booking.

2.2 Pricing may vary depending on individual circumstances and complexity, which could affect the number of hours required.

2.3 Full payment must be made upfront. Payments can be made via our website or bank transfer.

2.4 Package sessions must be used within three months (for Behaviour Support) or one month (for Behaviour Advice and 1:1 Training) of the original purchase date. Unused sessions after this period will expire.

2.5 If your pet is insured, you may be able to claim for the cost of our services. Please check with your insurance provider prior to booking. You remain responsible for paying all fees.

3. Weather, Changes, and Cancellations

3.1 Our services are generally unaffected by bad weather as most sessions can be done indoors or remotely.

3.2 In cases of severe weather, we may need to reschedule. We will notify you as soon as possible and offer an alternative date.

3.3 Should we need to reschedule a session for any reason, we will give you as much notice as possible.

3.4 If you need to reschedule due to illness or other reasons, please inform us in writing. Cancellations made with less than 24 hours’ notice will result in the session being forfeited.

3.5 All booking fees are non-refundable.

3.6 You may cancel within 14 days of booking for a full refund, provided no services have been delivered. If services have been delivered, a partial refund will be issued, based on the number of sessions completed and time spent on preparation.

3.7 Any changes to how services are delivered (e.g., in response to government guidelines) will be communicated promptly via email.

4. Pet Health and Welfare

4.1 Animal welfare is at the heart of our work. We ensure that all methods used are ethical, humane, and focused on positive outcomes.

4.2 We do not endorse the use of e-collars or any aversive methods. Any breach of our welfare standards may result in termination of services.

4.3 We recommend regular veterinary checks for your dog to ensure health and welfare are prioritized.

4.4 For safety, ensure that young children are supervised by an adult during all sessions, so that focus remains on the training process.

4.5 If your dog has any known behavior issues, including aggression, please inform us prior to the session. This information is crucial for everyone’s safety.

5. Complaints and Refunds

5.1 If you have any concerns about our service, please contact us at erinn@alldogsgotoerinn.com. We will address and investigate your complaint promptly.

5.2 If you change your mind within 14 days of booking and no services have been rendered, a full refund will be issued. If services were delivered, refunds will be calculated based on the number of sessions completed.

5.3 Refunds will not be issued after 14 days from booking, except in accordance with statutory rights.

6. Liability and Limitations

6.1 Your dog remains your responsibility throughout the session, even when the trainer is present.

6.2 We are not liable for any injury, loss, or damage caused by your dog.

6.3 We are not responsible for cancellations due to adverse weather, illness, or unforeseen events. We will work to reschedule promptly.

6.4 We make no guarantees regarding outcomes, as results depend on many factors including the dog’s temperament, prior training, and individual circumstances.

6.5 Any information provided in the session is for guidance and should not be considered veterinary or medical advice.

6.6 Testimonials and case studies provided on our website are illustrative and do not guarantee specific results or timeframes.

7. Data Protection and Privacy

7.1 We are committed to safeguarding your privacy. Our privacy policy is available at www.alldogsgotoerinn.com/privacy.

8. Intellectual Property

8.1 Any materials shared during training sessions, including workbooks and videos, are the intellectual property of All Dogs Go To Erinn. You may not reproduce or distribute them without our permission.

8.2 We may take photos or videos during sessions. If you do not wish for any images or footage to be shared, please notify us in writing.

8.3 By submitting a testimonial, you grant us permission to use it in our marketing, without compensation.

9. Insurance

9.1 We carry indemnity insurance for the services provided.

10. Termination of Services

10.1 We reserve the right to terminate services if you breach our welfare standards or behave in a way that affects the service quality. If termination occurs, no refunds will be given.

11. Governing Law and Jurisdiction

11.1 These terms are governed by the laws of Scotland, and any disputes will be resolved in the Scottish courts.